IVT'S corporate development over the years has led to the production of numerous high-level front and back end turnkey solutions for a range of customer interfacing facilities including Flight Information and Banking systems for a range of multinationals including...
IVT have developed customized IVR applications providing Ryanair and Aer Lingus customers throughout Ireland, UK and Europe with real-time flight information.
Provision of these applications demands an immense quality of service and unquestionable reliability with thousands of customers accessing information on a daily basis. It is also the responsibility of IVT to maintain the corporate standards set by both organizations.
Bord Gais commissioned IVT to provide users with a means of remotely submitting meter readings to replace 'house calls' and 'postal submissions'.
Using a customized IVR platform, users enter their account details and meter readings, which are recorded and imported,
directly into Bord Gais systems for billing purposes.
System reliability has been the key to the nationwide success of this application.
IVT provide 'Telacount', an automated phone service that allows Credit Unions nationwide to provide their members with 24hour real-time account access.
All transactions and statistics are available to Credit Unions using the Web.
With a membership in excess of 2 million, the information must be easily accessible while the service must be reliable and fully redundant.